Reservations
One space.
Many customers.
Zero double-bookings.
The Reservations engine is for any business where customers reserve a shared space, not a personal appointment slot. It manages capacity, party sizes, turnover time, and confirmation flow, so a table stays a table, a room stays a room, and nothing gets booked past what you can actually deliver.
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How your customers reserve
Four steps. That's all it takes.
It starts on your storefront, the professional booking page every UhuruSpace account gets. Customers land on it from your Instagram bio, a WhatsApp message, a business card, or wherever you share the link. From there, it's four steps.
You decide: instant confirmation or manual review.
Some businesses want every reservation reviewed before it's added to the calendar. Others want it confirmed instantly. Set your Reservations engine to auto-confirm and customers get an instant confirmation email the moment they book. Or set it to manual review, every reservation lands as pending until you approve it, and customers get a "reservation received" email while they wait. Change the mode whenever your business needs to.
Once a space is full, it's full.
Every space has a total capacity you set, the maximum number of people it can hold at once. Every incoming reservation counts against it, every reschedule re-checks it, and every manual booking you create from the dashboard runs the same check. The storefront shows a full slot as unavailable automatically, no one can book past it. If waitlist is enabled, full slots don't disappear, customers can add themselves to the waitlist instead, you get notified, and you decide who to convert into a real booking when a slot frees up.
Set up exactly how your business works
When you create your Reservations engine, you configure the rules that shape every space inside it.
Turnover time
The time a space needs between reservations, for cleaning, resetting, or turning over. Once configured, the space stays blocked for that window after every booking ends. No customer can book into the gap.
Total capacity
The maximum number of people a space can accommodate at once.
Party size range
The minimum and maximum number of people per reservation.
Duration
How long each reservation typically lasts.
Space-specific hours
Each space can have its own operating window, a rooftop that only opens evenings, a private room only available on weekends. Or let it inherit your business hours by default.
Advance booking window
How far in advance customers can reserve, days, weeks, or months.
Minimum notice
How close to the reservation time customers can still book.
Time-slot intervals
Whether slots show every 15, 30, 45, or 60 minutes.
Each space can override these defaults. A private dining room and a beach cabana can live in the same engine with different rules.
Add-ons
Make every reservation yours.
Five optional add-ons let you shape exactly what happens before and after every reservation. Turn on what you need, ignore what you don't, every one is configurable per space.
Deposits
Set when payments should be collected, at booking or at arrival. You define the terms, customers see them clearly before they confirm.
Intake questions
Ask what you need to know before the reservation, dietary requirements, special occasions, seating preferences. Every question configurable.
File uploads
Let customers send documents, references, or anything else you need to prepare the space properly.
Pre-arrival instructions
Give customers clear guidance before they arrive. Where to park, which entrance, what to expect.
Cancellation policy
Choose from flexible, moderate, or strict presets. Customers see it upfront, and late fees are recorded automatically.
Every reservation shows up in one place.
Your calendar displays every booking laid out across the week, with a toggle between By Staff and By Resource.
- Toggle between By Staff and By Resource, see who's working when, or see which spaces are occupied and when they free up
- Real-time filters narrow by staff, location, service, or status
- The waitlist lives as its own tab, convert a request into a real booking with one click, or dismiss when you don't have room
- Create a reservation manually on behalf of a customer, over the phone, in person, or wherever they reach you, the same capacity, turnover, and availability checks apply
- Connect Google Calendar or Outlook so your personal schedule overlays the same view automatically
Who uses Reservations
Any business where the booking is for a space, not a person.
If your business rents space, seats, or shared capacity, Reservations runs it.
FAQ
Frequently asked questions.
Everything you need to know about taking reservations with UhuruSpace.
They visit your storefront, pick a space if you offer more than one, choose a party size, date, and available time slot, fill in their details, and submit. If you require a deposit, they pay it right there. The whole flow takes under two minutes.
Yes. Set your Reservations engine to auto-confirm or manual review from Settings → Business Rules. Change it any time your business needs shift.
Every space has a total capacity you set. Every reservation counts against it, including reschedules and bookings you create manually. Once a space is full for a slot, no one can book past it. The rule is enforced everywhere: on your storefront, in your dashboard, and every time a booking is moved.
Yes. Each space has a turnover time setting, the minutes it needs between bookings for cleaning or resetting. Once configured, that gap is protected automatically. No customer can book a slot that would land inside another booking's turnover window.
Yes. When a slot is full, customers can add themselves to the waitlist instead of being turned away. Their request lands in your dashboard, and when a slot opens, you decide who to convert to a booking with one click.
Not yet. Customers pick a space (like "Terrace Dining" or "Suite A"), and assignment within it is handled on your end. Table-level selection from the storefront is on our roadmap.
Yes. Every confirmation email includes a Manage Reservation link where customers can cancel or reschedule directly, within the window you set. Your calendar updates in real time.
If you've set a cancellation policy, flexible, moderate, or strict, the system automatically calculates the cancellation fee based on when the customer cancels. The fee is recorded on the booking so you can reconcile it with the customer directly.
Yes. From your dashboard or calendar, you can create a reservation manually, the same capacity, party size, turnover, and availability checks apply.
You can toggle between two views. By Staff shows every booking grouped by staff member. By Resource shows bookings grouped by space, so you can see at a glance which rooms or tables are occupied and when they free up.
Yes. Every space can have its own operating hours, a rooftop that only opens evenings, a private room only available on weekends. Set custom hours per space, or let them inherit your business hours by default.
No. Every UhuruSpace account comes with a fully customizable storefront where customers reserve directly. If you already have a website, share the storefront link on it or embed it however you want.
Start taking reservations
the way they should be taken.
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